سياسة الاسترجاع
RETURN & REFUND POLICY
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, the item must:
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Be unused and in the same condition as received
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Include original tags and packaging
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Be accompanied by proof of purchase or order confirmation
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
How to Request a Return
To start a return request, please contact us at:
Email: hpahmed@yahoo.com
Please include:
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Your order number
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Reason for return
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Photos of the item if damaged or defective
Returns sent without prior approval will not be accepted.
Return Address
Egypt, Beheira, Hosh Issa
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving the order so we can review the issue and provide a suitable solution.
Non-Returnable Items
The following items cannot be returned or exchanged:
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Sale or clearance items
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Gift cards
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Personalized or custom-made products
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Opened personal care or beauty products
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Perishable goods
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Items damaged after delivery due to misuse
Exchanges
If you would like to exchange an item, the fastest option is to return the original item (once approved) and place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
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Refunds will be processed within 10 business days
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Refunds will be sent using the original payment method whenever possible
For Cash on Delivery (COD) orders, refunds may be issued via bank transfer, mobile wallet, or store credit.
Shipping Fees
Return shipping fees are the responsibility of the customer unless the item received is defective, damaged, or incorrect.
Need Help?
For any questions regarding returns or refunds, please contact us at:
hpahmed@yahoo.com
